Refund policy

Return Policy

Thank you for choosing to shop with us! We are committed to ensuring your complete satisfaction with your jewelry purchase. Please review our return policy below for a simple and seamless return experience.

Eligibility for Returns

We gladly accept returns on jewelry within 5 days from the date of receipt. Please note that returns will only be accepted within this time frame for a refund.

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• The jewelry must be returned with all original packaging, including boxes, and any included materials.
• The item must not be altered, damaged, or show signs of wear (including tarnishing).

How to Initiate a Return

To initiate your return, please contact us at kolapousa@gmail.com with your order number and the details of the item you wish to return. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions to ensure a smooth return process.

Return Shipping

• Please note Return shipping costs are the responsibility of the customer.
• For your protection, we recommend using a trackable shipping service. We are not responsible for any returns that are lost or damaged in transit.
• All returns must be postmarked within 5 days of receiving your return authorization.

Refunds and Exchanges

• Refunds will be issued to your original payment method once we receive and inspect the returned item.
• We are happy to offer a replacement for the item, subject to availability in stock. If the item is unavailable, we will issue a refund and you may place a new order for a different item once we have received the damaged product

Damaged or Defective Items

If your jewelry arrives damaged or defective, please contact us within 24 hours of receipt. We will cover return shipping costs and offer you a full refund or replacement, depending on your preference.

How to Contact Us

If you have any questions or need assistance with the return process, please don’t hesitate to reach out to our customer service team at kolapousa@gmail.com. We are happy to assist you!